Information We Collect
When you contact us, we collect the details you give us. That includes your name, phone number, email address, service address, and a description of your plumbing issue. If you request a quote or book a visit, we keep that information so we can follow up and schedule the work.
Like most websites, we also collect some technical information automatically. This includes your IP address, browser type, device type, pages you view, and the time and date of your visit. This data helps us understand how people find and use our site.
How We Use Information
We use your contact details to respond to your request, schedule a plumber, provide an estimate, and complete the work. We may also call or text you about your appointment or follow up after a repair.
We use website data to improve our site, keep it secure, and understand which services people ask about most. We may use your information to send service reminders or updates, but only if you have asked us to.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and improve your browsing experience. Cookies are small files stored on your device. They help the site load faster and let us see which pages are useful.
You can set your browser to refuse cookies or alert you when a cookie is being placed. If you disable cookies, some parts of our site may not work as well.
Analytics and Third-Party Tools
We use third-party analytics services, such as Google Analytics, to understand how visitors use our site. These tools collect data like pages visited, time on site, and general location. This information is aggregated and does not identify you personally.
We may also use third-party tools for scheduling, phone tracking, or review management. These providers only receive the information needed to perform their service and are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and phone systems. These providers must keep your information confidential.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. When we share information, we limit it to what is necessary for the purpose.
Data Retention
We keep your information for as long as needed to provide service, maintain your account, and meet legal or tax requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees who need it to do their jobs.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to ask what personal information we hold about you, to correct it, or to request that we delete it. You can also ask us to stop sending marketing messages at any time.
California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information. To exercise any of these rights, contact us using the details below.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. We encourage you to review this page periodically.
Your continued use of our website or services after changes are posted means you accept the updated policy.